Let’s
Loookit

Loookit is a collaborative customer engagement platform for on-demand, rich content, web, and mobile customer interactions. Designed for instantaneous, rich content information exchanges between the every-day consumer, on the go or at home, customer care and sales organizations using Loookit reduce time to resolution, improve customer satisfaction, increase sales, and decrease OpEx.

The Loookit Advantage

Loookit is designed for instantaneous, rich content information exchanges between the every-day consumer, on the go or at home, and consumer-facing customer care organizations.

01

Rich content
information exchanges​

Two-way exchange of location, images, files, audio, video, and screens

02

Interactive collaborations​

Two-way markups of whiteboards, photos, screens, and forms

03

On-demand
communications​

No login, membership, or app downloads required—accessible from mobile and desktops

04

Flexible
deployments​

Deployable in the public cloud, private cloud, a data center, or as an appliance

05

Flexible
licensing

Licensed as a complete platform or individual components integrated into mobile apps and customer care applications​

06

Secure, ephemeral
communications

Integrates with existing security systems, supports encryption, and only stores communications when requested​

Use Cases

Loookit brings collaborative customer engagement capabilities to a variety of customer interactions

Visual customer service and support

Ideal for remote field support, whether guiding customers through the installation, diagnosing, and troubleshooting of home appliances, devices or industrial equipment.

Virtual classrooms

With its interactive whiteboarding and screen sharing, creates a collaborative environment for the virtual classroom

Mobile emergency services

Instantaneously determines location of individual needing roadside service or healthcare while video and snapshots help assess damage and injuries quickly

Vacation rentals and hospitality

Live audio and video let remote hosts interactively acquaint guests with their accommodations and services

Mobile deal and contract closes

Collaborative form and contract completion and signing for easy closing of sales, financial, real estate, and legal deals

Remote identity verification

Multi-media interactions for quick, remote identity confirmations and Know Your Customer (KYC) compliance

Business Benefits

Customer care and sales organizations using Loookit reduce time to resolution, improve customer satisfaction, increase sales, and decrease OpEx.

Reduce OpEx

Increases agent efficiency and reduces the need for travel and field dispatches

Increase sales

Makes remote sales more personal, collaborative, and trustworthy

Improve customer satisfaction

Gives every customer engagement a personal, human touch

Reduce time to resolution

Speedy issue identification, diagnosis, troubleshooting and resolution

Watch
our video

Take a test
drive.

Contact us to schedule a free trial of the Loookit engagement system.